Brand: Such a Retreat
Operator: Shrouq Group LLC

At Such a Retreat ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or book one of our retreats.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when booking a retreat, completing forms, or communicating with us, including:

• Full name
• Email address
• Phone number
• Billing and booking information
• Passport details or a copy of your passport (when required for travel or accommodation arrangements)
• Flight details and travel itinerary
• Emergency contact information
• Dietary preferences
• Allergy information
• Health-related information that you voluntarily provide
• Special accommodation requests
• Information submitted through contact forms, booking forms, retreat questionnaires, or newsletter subscriptions

We may also automatically collect certain non-personal information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and manage retreat bookings
• Verify guest identity when necessary
• Coordinate airport transfers and travel logistics
• Arrange accommodations and retreat services
• Process payments
• Communicate with you before, during, and after your retreat
• Respond to inquiries and provide customer support
• Personalize your retreat experience
• Accommodate dietary requirements, accessibility needs, and special requests
• Ensure the health, safety, and wellbeing of participants during the retreat
• Improve our website and services
• Comply with applicable legal and regulatory obligations

Any health-related information voluntarily provided by guests will be used solely for retreat planning, guest safety, and accommodation purposes and will be handled with appropriate confidentiality.

3. Payment Processing

Payments made through our website are securely processed by Stripe or other authorized payment service providers.

Such a Retreat does not store your complete payment card information. Payment details are securely processed in accordance with the security standards and privacy practices of the payment processor.

Depending on the retreat, payment may be collected as a deposit followed by one or more installment payments in accordance with the payment schedule provided during booking.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Understand user behavior
• Enhance your browsing experience

You may disable cookies through your browser settings, although certain features of the website may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when necessary with trusted third parties, including:

• Hotels and accommodation providers
• Transportation providers
• Retreat facilitators and instructors
• Payment processors
• Technology and website service providers
• Professional advisors
• Government authorities or regulatory bodies where legally required

These third parties receive only the information necessary to perform their services.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon posting the updated version on our website. The Effective Date at the top of this policy will indicate the latest revision.

10. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us using the contact information provided on our website.

11. Acceptance of This Privacy Policy

By accessing our website or booking a retreat with Such a Retreat, you acknowledge that you have read, understood, and agreed to this Privacy Policy.